Privacy Policy

Orion Auto Care Privacy Policy

Last updated: 2026-10-05

Orion Auto Care ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website, book an appointment, request an estimate, or have your vehicle serviced, how we use it, and the choices you have.

INFORMATION WE COLLECT
We may collect the information you give us directly, including your name, phone number, email address, mailing address, and details about your vehicle such as its year, make, model, VIN, license plate, mileage, and the concern you describe. When we service your vehicle we keep a record of the estimates you approve and the work performed, which may include inspection notes and photos. We may also collect limited technical information automatically, such as your IP address, browser type, and the pages you view on our website.

PAYMENT INFORMATION
Card payments are handled by our payment processor. We receive a record of the payment and limited details such as the card type and last four digits. We do not store full card numbers on our own systems. If you ask us to keep a card on file, it is stored by the payment processor.

HOW WE USE YOUR INFORMATION
We use your information to schedule and confirm appointments, prepare estimates, obtain your authorization for repairs, service your vehicle, update you on its status, process payments, honor warranties, respond to your questions, meet legal and recordkeeping obligations, and improve our website and services.

TEXT MESSAGING AND MOBILE INFORMATION
If you provide your mobile number and agree to receive text messages, we may contact you by SMS about your appointment, an estimate or repair authorization, the status of your vehicle, or your account. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase or of receiving service.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services on our behalf, such as customer service or messaging delivery, is permitted. All other categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SHARING YOUR INFORMATION
We do not sell your personal information. We may share it with service providers who help us operate our business, such as scheduling, payment processing, and messaging delivery, with parts suppliers, manufacturers, and warranty or service contract administrators when a repair or claim requires it, with a dealership, fleet, or other business that asked us to service the vehicle on its behalf, and where required by law or to protect our legal rights.

HOW LONG WE KEEP INFORMATION
We keep service records for as long as needed to support warranties, answer questions about past work, and meet legal and recordkeeping requirements.

DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

YOUR CHOICES
You may ask us to review, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. Depending on where you live, you may have additional rights under state privacy law.

CHILDREN
Our website is not directed to children under 13, and we do not knowingly collect their personal information.

CHANGES TO THIS POLICY
We may update this policy from time to time. The updated version will be posted on this page with a new "last updated" date.